Frequently Asked Questions (and DC Cruises' policies):

About Us.
DC Cruises LLC has been providing cruises in Washington DC since 2006. Our cruise boats are all US Coast Guard certified, and our captains have, on average, more than 15 years of experience.

Age Requirements.
All cruises beginning at 6pm and later have age requirements. The Happy Hour and DJ cruises are adults only. Please check details about the specific cruise you are interested in.

Boarding/Departure Time. Customers usually will be invited to board 10 minutes before the time that appears on your ticket. You are required to ARRIVE AT THE BOARDING LOCATION 15 MINUTES PRIOR TO THE TIME on your ticket.

Cancellations.
We cruise rain or shine. For our 50 minute sightseeing loop from April 15-Oct 15th: tickets are not refundable but if purchased through our site, they may be used at a later date. For Special Events (Fireworks, Monuments-by-Moonlight, Sunset and Cherry Blossom cruises etc.) -space was reserved for YOU on these cruises, so tickets are non-refundable unless your ticket/voucher says otherwise. If space on a later/earlier cruise that day is unsold at cruise time, we'll seek to accommodate you. [for Groups/Charters -- please check your contract for details].

Coast Guard Regulations. Is the vessel Coast Guard certified?
Yes. All our vessels are Coast Guard certified and maintained regularly to adhere to strict safety regulations.

Contacting Us.
For questions or issues, please email us.
We'll respond within 4 hours.

Cruise Route.
All of our cruises travel on the Potomac River and pass along the Monuments, Kennedy Center, Pentagon and other famous landmarks (in the spring we also cruise along the Cherry Trees, and in fall along the natural Potomac Gorge area).

Directions.
See the directions link at the left for details.

Drinks. Food. Etc.
Most cruises have a full bar, but no food is offered. [PRIVATE CHARTERS: You may arrange for restaurants and caterers to deliver platters of food. DC Cruises does not charge a service charge, but we do have a small cleanup fee]

Groups. What size group can your boats accommodate?
Our boats can accommodate parties and groups from 15 to 105 guests.

Groupon.
Check your Groupon voucher to see if you are required to reserve a date/time (usually you are!):
1. If so, open the voucher and copy the code
2. Then, click HERE [If you need to change your reservation later on, and the rules permit you to, you'll need to email contact@dc-cruises.com

Handicap Access.
Unfortunately the boats are not accessible by wheelchair. Passengers must be able to walk down three steps.

Living Social
Check your Living Social voucher to see if you are required to reserve a date/time (usually you are!):
1. If so, open the voucher and copy the code
2. Then, click HERE [If you need to change your reservation later on, and the rules permit you to, you'll need to email contact@dc-cruises.com

Minimum # of Passengers Requirement.
On public cruises, whether during day or at night, there is usually a 20 person minimum. This is necessary due to the high cost of running our vessels. Should your cruise need to be cancelled due to lack of participation, we'll offer you a comparable replacement, or, in most cases a full refund. (For private cruises - there is usually no minimum. The boat is all yours since you paid a flat rate by the hour.)

Parking.
Yes, metered parking and tons of garages surround the dock in Georgetown. On Fridays and Saturdays you'll need to come early (figure 45 minutes) to make sure you're on time.

Payment. $/Credit Cards, etc
For individuals, you need to purchase tickets through our web site (you'll need a credit card to purchase them). Groups should review their reservation form or call our office to make arrangements.

Pets.
Unfortunately Fido, and all his distant relatives, is not allowed on-board, except if she is a licensed seeing-eye dog.

Cell Phones.
Your cell phone will work on the cruise. We ask, however, that you be considerate of other passengers.

Rescheduling.
Assuming your request for rescheduling meets the guidelines for your voucher or ticket (which is usually 72 hours prior to the cruise for our standard tickets), we will be happy to reschedule you. However, we only permit doing this once, as we need to devote our small customer service dept. to serving many requests!

Reservations.

  • Individuals - MUST purchase tickets through the web site. No orders are taken by phone. Sometimes single tickets are available at the dock at cruise time. DISCOUNTED VOUCHERS: check the instructions on this FAQ page or on your voucher.
  • Groups - Please click the Send Me More information button in the left column (you might need to scroll up to see it).

Seasickness.
It is highly unlikely. The Potomac River is a ‘protected water way’, meaning that it is a fairly narrow waterway (and NOT a broad, open expanse of water such as a bay or ocean). Therefore, the winds and waves tend to be modest. Seasickness is extremely rare.

Seating Arrangements.
Seating is unassigned and on a ‘first come’ basis.

Smoking.
All interior areas of our ship are non-smoking areas. Passengers who smoke may do so on the outdoor observation decks, subject to the discretion of the Captain and crew.

Substitutions. It's an old sailors' saying that "boats break", and they do! Should the DC Cruises boat(s) be unavailable, DCC may substitute a boat and provide a cruise of equal length (with sufficient capacity if a charter)

Weather.
All of our boats have both outdoor areas and enclosed seating areas. We sail rain or shine.

What to Wear. We suggest you check the weather forecast. For temperatures below 70-degrees, a sweatshirt or windbreaker is a good idea for the outside decks (although all of our vessels have covered areas). Cruises are casual, though private charters may not be (check with your host!)

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Frequently Asked Questions (and DC Cruises' policies):

About Us.
DC Cruises LLC has been providing cruises in Washington DC since 2006. Our cruise boats are all US Coast Guard certified, and our captains have, on average, more than 15 years of experience.

Age Requirements.
All cruises beginning at 6pm and later have age requirements. The Happy Hour and DJ cruises are adults only. Please check details about the specific cruise you are interested in.

Boarding/Departure Time. Customers usually will be invited to board 10 minutes before the time that appears on your ticket. You are required to ARRIVE AT THE BOARDING LOCATION 15 MINUTES PRIOR TO THE TIME on your ticket.

Cancellations.
We cruise rain or shine. For our 50 minute sightseeing loop from April 15-Oct 15th: tickets are not refundable but if purchased through our site, they may be used at a later date. For Special Events (Fireworks, Monuments-by-Moonlight, Sunset and Cherry Blossom cruises etc.) -space was reserved for YOU on these cruises, so tickets are non-refundable unless your ticket/voucher says otherwise. If space on a later/earlier cruise that day is unsold at cruise time, we'll seek to accommodate you. [for Groups/Charters -- please check your contract for details].

Coast Guard Regulations. Is the vessel Coast Guard certified?
Yes. All our vessels are Coast Guard certified and maintained regularly to adhere to strict safety regulations.

Contacting Us.
For questions or issues, please email us.
We'll respond within 4 hours.

Cruise Route.
All of our cruises travel on the Potomac River and pass along the Monuments, Kennedy Center, Pentagon and other famous landmarks (in the spring we also cruise along the Cherry Trees, and in fall along the natural Potomac Gorge area).

Directions.
See the directions link at the left for details.

Drinks. Food. Etc.
Most cruises have a full bar, but no food is offered. [PRIVATE CHARTERS: You may arrange for restaurants and caterers to deliver platters of food. DC Cruises does not charge a service charge, but we do have a small cleanup fee]

Groups. What size group can your boats accommodate?
Our boats can accommodate parties and groups from 15 to 105 guests.

Groupon.
Check your Groupon voucher to see if you are required to reserve a date/time (usually you are!):
1. If so, open the voucher and copy the code
2. Then, click HERE [If you need to change your reservation later on, and the rules permit you to, you'll need to email contact@dc-cruises.com

Handicap Access.
Unfortunately the boats are not accessible by wheelchair. Passengers must be able to walk down three steps.

Living Social
Check your Living Social voucher to see if you are required to reserve a date/time (usually you are!):
1. If so, open the voucher and copy the code
2. Then, click HERE [If you need to change your reservation later on, and the rules permit you to, you'll need to email contact@dc-cruises.com

Minimum # of Passengers Requirement.
On public cruises, whether during day or at night, there is usually a 20 person minimum. This is necessary due to the high cost of running our vessels. Should your cruise need to be cancelled due to lack of participation, we'll offer you a comparable replacement, or, in most cases a full refund. (For private cruises - there is usually no minimum. The boat is all yours since you paid a flat rate by the hour.)

Parking.
Yes, metered parking and tons of garages surround the dock in Georgetown. On Fridays and Saturdays you'll need to come early (figure 45 minutes) to make sure you're on time.

Payment. $/Credit Cards, etc
For individuals, you need to purchase tickets through our web site (you'll need a credit card to purchase them). Groups should review their reservation form or call our office to make arrangements.

Pets.
Unfortunately Fido, and all his distant relatives, is not allowed on-board, except if she is a licensed seeing-eye dog.

Cell Phones.
Your cell phone will work on the cruise. We ask, however, that you be considerate of other passengers.

Rescheduling.
Assuming your request for rescheduling meets the guidelines for your voucher or ticket (which is usually 72 hours prior to the cruise for our standard tickets), we will be happy to reschedule you. However, we only permit doing this once, as we need to devote our small customer service dept. to serving many requests!

Reservations.

  • Individuals - MUST purchase tickets through the web site. No orders are taken by phone. Sometimes single tickets are available at the dock at cruise time. DISCOUNTED VOUCHERS: check the instructions on this FAQ page or on your voucher.
  • Groups - Please click the Send Me More information button in the left column (you might need to scroll up to see it).

Seasickness.
It is highly unlikely. The Potomac River is a ‘protected water way’, meaning that it is a fairly narrow waterway (and NOT a broad, open expanse of water such as a bay or ocean). Therefore, the winds and waves tend to be modest. Seasickness is extremely rare.

Seating Arrangements.
Seating is unassigned and on a ‘first come’ basis.

Smoking.
All interior areas of our ship are non-smoking areas. Passengers who smoke may do so on the outdoor observation decks, subject to the discretion of the Captain and crew.

Substitutions. It's an old sailors' saying that "boats break", and they do! Should the DC Cruises boat(s) be unavailable, DCC may substitute a boat and provide a cruise of equal length (with sufficient capacity if a charter)

Weather.
All of our boats have both outdoor areas and enclosed seating areas. We sail rain or shine.

What to Wear. We suggest you check the weather forecast. For temperatures below 70-degrees, a sweatshirt or windbreaker is a good idea for the outside decks (although all of our vessels have covered areas). Cruises are casual, though private charters may not be (check with your host!)

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